REFUND POLICY
Refund & Return Policy
Last updated: August 17, 2026
At Cupid’s Cart, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.
1. Return & Replacement Eligibility
You may request a return, replacement, or refund if:
You received a damaged product.
You received a defective product.
You received the wrong product.
Your order is missing an item.
All requests must be made within 48 hours of delivery.
Products must be unused and should be returned with their original packaging, tags, and accessories where applicable.
2. Products That Cannot Be Returned
For hygiene, safety, and product-specific reasons, some products may not be eligible for return or exchange.
Personal-use or intimate products
Hygiene-related products
Products that have been used or altered
Products damaged after delivery due to customer handling
Products without their original packaging
Products marked as non-returnable on the product page
3. Damaged or Incorrect Products
Please check your order immediately after delivery.
If you receive a damaged, defective, or incorrect product, contact us within 48 hours.
Please provide:
Your order number
A description of the issue
Clear photos of the product
Photos of the packaging
A video, if required to demonstrate a product defect
Our team will review the information and provide the appropriate resolution.
4. Refunds
Once your refund request is approved, we will initiate the refund.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank or payment provider.
5. Replacement
If the product is damaged, defective, or incorrect, we may offer a replacement.
Replacement depends on product availability.
If the same product is unavailable, we may offer a refund or another suitable resolution.
6. Order Cancellation
You may request cancellation as soon as possible after placing your order.
Cancellation may not be possible once your order has been processed, packed, or shipped.
If the order has already been shipped, cancellation may no longer be available.
7. Return Shipping
For approved returns caused by a damaged, defective, or incorrect product, Cupid’s Cart may arrange or cover the applicable return shipping cost.
For other approved return requests, the customer may be responsible for return shipping charges.
Return instructions will be provided after your request is approved.
8. Undelivered or Returned Orders
If an order is returned because of an incorrect address, repeated delivery failure, refusal to accept the package, or another reason caused by the customer, applicable shipping and return charges may be deducted from the refund.
For Cash on Delivery orders, additional information may be required to process a refund.
9. How to Request a Refund or Replacement
To request a refund or replacement, contact us at:
Please include:
Your order number
Your name
Reason for the request
Photos or videos supporting your request
Our team will review your request and contact you with the next steps.
10. Contact Us
If you have any questions about our Refund & Return Policy, please contact us.
Cupid’s Cart
Email: cupidscart25@gmail.com
We are happy to help make your shopping experience better. ❤️
Cupid’s Cart — From ordinary to extraordinary.
