Last Updated: December 2, 2025
Cupid’s Cart is committed to delivering carefully curated romantic gifts that bring joy to couples.
Because our products are gift hampers and emotion-based surprise items, we offer replacements instead of returns or refunds.

This ensures hygiene, safety, and fairness for all customers.

⭐ 1. Return Policy (No Returns Accepted)

Due to the nature of curated hampers, personalized-style gifts, and sensitive packaging:

❌ We do not accept returns for any reason, including:

✔ Change of mind

✔ Wrong selection

✔ Not liking the product

✔ Gifting preference or expectation mismatch

All sales are final.

⭐ 2. Replacement Eligibility

You are eligible for a replacement ONLY if:

✔ You received a damaged product
✔ You received the wrong item
✔ An important item from the hamper is missing
✔ The product is defective or non-functional

If any of the above applies, we will replace the product free of cost.

⭐ 3. Mandatory Requirement: Unboxing Video

To file a replacement request, you MUST provide a complete unboxing video showing:

✔ The unopened package

✔ The entire unwrapping process

✔ The issue clearly visible

Without a proper video, we cannot approve replacements (this protects both customers and us from misuse).

⭐ 4. Time Window for Replacement Requests

You must report any issue within:

⏰ 24 hours of delivery

Requests raised after this timeframe cannot be accepted, as courier investigations require immediate proof.

⭐ 5. Situations Where Replacement Is Not Applicable

We cannot provide replacements for:

✖ Missing items without unboxing video
✖ Products used or damaged by the customer
✖ Minor packaging dents due to courier handling
✖ Orders placed with wrong address or contact details
✖ Deliveries returned due to unavailability of the customer

⭐ 6. Replacement Process

To request a replacement:

✔ Record a clear unboxing video (mandatory)

✔ Email us at support@cupidscart.in

✔ Include your order ID, issue details, and video

✔Our team will review within 24–48 hours

✔ If approved, we dispatch the replacement ASAP at no extra cost

⭐ 7. Wrong Address / Failed Delivery

If the order returns to us (RTO) due to:

✔ Incorrect address

✔ Wrong phone number

✔ Customer unavailable

Reshipping charges must be paid by the customer.
No refunds provided.

⭐ 8. Cancellation After Dispatch

Orders cannot be cancelled after dispatch.
We do not offer returns or refunds for cancellation requests once the order is shipped.

❤️ 9. Need Help?

If you need support, feel free to contact us:

📩 Email: cupidscart25@gmail.com
📱 Instagram DM: @cupidscart.in

Cupid’s Cart is here to ensure your romantic surprises arrive safely and beautifully