RETURN & REPLACEMENT POLICY
RETURN & REPLACEMENT POLICY
Last updated: August 17, 2026
At Cupid’s Cart, we want you to have a smooth and happy shopping experience. If you receive a damaged, defective, or incorrect product, we will do our best to provide a suitable replacement or resolution.
1. When Can You Request a Replacement?
You can request a replacement if:
You received a damaged product.
You received a defective product.
You received the wrong product.
Your order is missing an item.
The product received is significantly different from the product description.
All replacement requests must be submitted within 48 hours of delivery.
2. Conditions for Replacement
The product must be unused and in its original condition.
The original packaging should be available where applicable.
The product should not have been damaged due to improper use, handling, or storage by the customer.
You may be required to provide clear photographs or videos showing the issue with the product.
3. Damaged Products
Please inspect your package immediately after delivery.
If your product arrives damaged, contact us within 48 hours of receiving the order.
Please send us photographs of the damaged product and its packaging.
For certain products, we may also request a short video showing the issue.
Our team will review the submitted information and determine whether the product qualifies for replacement.
4. Wrong Product
If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement with the correct product.
If the correct product is unavailable, we may provide another suitable resolution.
5. Defective Products
If your product is defective or does not function as described, please contact us within 48 hours of delivery.
We may request photographs or videos to verify the issue.
If the defect is confirmed, we may provide a replacement or another suitable resolution.
6. Products Not Eligible for Replacement
Products may not be eligible for replacement if:
The product has been used or altered by the customer.
The product was damaged due to misuse or improper handling.
The product is missing its original packaging where packaging is required.
The issue is caused by normal wear and tear.
The replacement request is submitted after the specified time period.
The product is specifically marked as non-returnable or non-replaceable on the product page.
7. Replacement Shipping
If the replacement is approved because you received a damaged, defective, or incorrect product, Cupid’s Cart may arrange the applicable return and replacement shipping.
Shipping arrangements will be communicated to you after your replacement request has been approved.
8. Refund Instead of Replacement
In some situations, a replacement may not be possible due to product availability or other circumstances.
If a replacement cannot be provided, Cupid’s Cart may offer a refund or another suitable resolution.
The refund will generally be processed to the original payment method used for the order.
9. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If the order has already been shipped, you may need to follow the applicable return or replacement process.
10. How to Request a Replacement
To request a replacement, contact us at:
Please provide:
Your order number
Your name
A description of the issue
Clear photographs of the product
Photos of the packaging, where applicable
A video demonstrating the issue, if required
Our team will review your request and contact you with the next steps.
11. Contact Us
If you have any questions regarding our Return & Replacement Policy, please contact us.
Cupid’s Cart
Email: cupidscart25@gmail.com
We are happy to help resolve genuine product issues and provide you with the best possible shopping experience.
Cupid’s Cart — From ordinary to extraordinary.
